Winscombe Hall – M P

“My wonderful late husband stayed at this beautiful home recently. The care was outstanding. I spent some time with the clinical manager and her nursing team whilst he was very poorly and the new care manager, my apologies her name escapes me. All extremely caring and knowledgable. What would have normally been a very distressing time for us all was made into a loving one by the staff. I would like to thank the clinical manager for giving me that extra time, I was such a mess, her empathy meant a lot to us all.

I only have one constructive criticism and that is the lady in the office is too quick on the phone and in person, sometimes we need more time as climbing those awful stairs at my age was a chore. Maybe the offices would be better suited where families and residents can access them.

I do talk to all my friends about the lovely experience we have had, thank you.”