Testimonials

"Woodlands has always been a lovely place for my mum. She has been treated with dignity at all times. As a family we have always been made to feel very welcome, invited to all of the activities which are arranged frequently. During this Covid-19 the staff have been nothing more than brilliant. They have coped with everything as well as being stressed with looking after their own families. Can't thank them enough."

Woodlands Manor - Lynne M

9 July 2020

"The care my dad received was excellent. He was always comfortable and warm and enjoyed the food very much. He received regular cups of tea and even a glass of wine. The staff were friendly and attentive. Most importantly his dignity was always respected. My dad was concerned about spending time in respite but his wishes were always respected so he was treated just like at home. High standards but not high price."

Ash Croft House - Family Member

January 2019

"My brother was in Ash Croft House for palliative end of life care. I couldn't have wished for him to be in a more caring place. All the staff treated him with compassion and dignity during the last few weeks of his life. The kindness shown to other residents was obvious too. The support they gave to me at a very difficult time was greatly appreciated. I cannot thank all the staff enough, they work as a team and it shows in the care they give."

Ash Croft House - H H

7 April 2020

"When dad first came to Woodlands Manor he did so because we as a family liked the homely feeling and friendliness of the staff. Since that time dads, dementia has changed sometimes altering his personality and occasionally causing distress, during these difficult times dad has always been treated with dignity and respect. I have always been included in decisions and advised of any concerns. I feel confident that any difficult times ahead will be approached in the same way with professionalism and care."

Woodlands Manor - Denise D

10 March 2020

"I think Woodlands Manor is very safe for all the residents that are here and staff are very friendly."

Woodlands Manor - Esther

9 March 2020

"A huge thank you to the matron and all the wonderful staff who have been so kind and very helpful. Thank you all so much for looking after my dad, while my mum was very ill. Nothing was too much trouble and everyone so helpful and kind. My dad's room was gorgeous and kept immaculate. Thank you all so much for your kindness at a difficult time."

Woodlands Manor - Angela H

12 December 2019

"Woodlands Manor, to me, is a place of fun and laughter from a dedicated staff team. I can honestly say they care and make this place home. I, myself, love coming here for the warm welcome I get, and to see my partner so happy. Entertainment is excellent which is a big part of keeping residents happy. Well done to everybody."

Woodlands Manor - Norman C

12 December 2019

"I cannot thank you enough for the way you have looked after Flossy over the last ten years.  Your warmth, kindness and caring nature shone through from the day she entered her new home.  You became her extended family and mine and you are a credit to your profession"

Ash Croft House - Flossy

"Cedar Grange Care Home is a lovely friendly place. The staff appear to be very dedicated to the service users and appear to genuinely care about them. I visited a few care homes before choosing Cedar Grange, it possessed a lot of warmth and felt inviting. The manager appears to have some good innovative ideas which contribute to the well being of residents."

Cedar Grange - Heather N

16 August 2019

"Very pleased with the care and facilities. My mother and father have been very happy there. My father died in Nov 2018 and the staff have been so caring and lovely to mum it makes me feel less apprehensive about her living so far from me."

Cedar Grange - J T

15 August 2019

"The nursing home is in an attractive area of town in a reasonably quiet neighbourhood. It is a converted building but the conversion has been carried out as well as the structure allows. The standard of cleanliness is good; the staff are well-motivated, friendly, helpful and very responsive to need, and are, in my view, outstandingly good. In fact, they are the main strength of the service."

Ash Croft House - Neil D

14 August 2020

"Always welcomed with a hello and a smile from the staff. The staff are very friendly and helpful. Dad is well cared for and looked after very well. I am glad I chose this care home for Dad."

Cedar Grange - S N

24 July 2020

"My wonderful late husband stayed at this beautiful home recently. The care was outstanding. I spent some time with the clinical manager and her nursing team whilst he was very poorly and the new care manager, my apologies her name escapes me. All extremely caring and knowledgable. What would have normally been a very distressing time for us all was made into a loving one by the staff. I would like to thank the clinical manager for giving me that extra time, I was such a mess, her empathy meant a lot to us all. I only have one constructive criticism and that is the lady in the office is too quick on the phone and in person, sometimes we need more time as climbing those awful stairs at my age was a chore. Maybe the offices would be better suited where families and residents can access them. I do talk to all my friends about the lovely experience we have had, thank you."

Winscombe Hall - M P

26 June 2019

"My mother has been in Ash Croft for nine years now, she has Alzheimer's disease. The home is always clean and smells nice. The food provided for my mother's needs is excellent. The manager is always available and encourages feedback. There is an excellent team of carers and nurses who I can see actually "care" about the residents and relatives. I feel very fortunate to have found such a great environment for my mother to be looked after in."

Ash Croft House - David S

2 May 2019

"My husband went into care 6 months ago. He is extremely well cared for. My daughter and I are always welcomed. Information is given each time we visit. Any problems we are contacted straight away. I have complete peace of mind with my husband's care. It is clean and the food is lovely. The staff, from cleaner to the high flyer are wonderful people and we are greeted by our names, which I find is nice."

Winscombe Hall - Marlene S

11 April 2019

"My mum has been a long-time resident and is very happy at Ash Croft. Despite significant staff turnover during recent times, she remains pleased with the staff now there. Given her condition, she can be challenging at times and this is dealt with in good humour by those that know her which is of comfort to me."

Ash Croft House - Nigel J

5 April 2019

"Having to find a suitable care home while my sister was in hospital and unable to return to live in her flat was very worrying but the staff were very reassuring and the move went very smoothly. She seems happy and accepting of where she is. The consideration of the staff and the atmosphere in the home have made it all possible."

Woodlands Manor - J B

28 March 2019

"Overall good. Comfortable and caring. Staff are competent and caring, always ready to help. My wife is as happy as possible."

Woodlands Manor - Peter T

28 March 2019

"All requirements adequately catered for."

Ash Croft House - M L

28 March 2019

"Save access to the garden, very good home. Safe environment, good room. Pleased."

Woodlands Manor - Colin G

28 March 2019